Risolve LLC Terms and Conditions

By placing an order with us, you agree to accept the following terms and conditions.

Risograph Printing is a digital duplicator process that has unique characteristics and always contains slight imperfections. These include: 

  1. Smudging
    1. Risograph ink is made from a combination of environmentally friendly soy oil, water and pigment, the prints are reminiscent of newspaper ink and it is possible to smudge the ink.
    2. We can assist you with designing a project that is less prone to smudging, but it cannot be eliminated unless top-coated.
    3. We offer top-coating services to prevent smudging, a great addition to business cards, book covers and other items that are handled often and need extra durability.
  2. Uneven coverage
    1. Large flat areas of solid ink coverage are likely to show some slight variations, which can include pinholes and flooding.
    2. We can assist you in choosing the right ink and tone for your project to get the best gradient and finished effect.
  3. Registration
    1. Riso is like screen printing in that each ink color is layered on separately. A single piece of paper will run through our machines several times for multi-color projects and the overlap of colors can be irregular.
    2. We use trapping and can offer you other techniques to lesson registration issues. 
    3. We offer file set up and color profiling services, please request a quote for your project.
  4. Tire marks
    1. When a paper is fed through the machine multiple times and it is heavily inked, the paper feeder rollers may leave tire marks on the pages face or end sheets.
    2. We try to avoid this issue by having the heaviest inked color printed last.

Quotes

Quotes are good for 30 days and act as estimates that may change depending on final artwork and scope of project. 

Payment

To start a job we require payment in full, unless prior arrangements have been made. We accept Credit, Debit, PayPal, ACH and Checks.

Production Time

Our production schedule can vary greatly depending on the volume of work at the time. We generally require 10 business days to complete art prints, flyer, cards, brochures, and posters. Items requiring binding or complex finishing services generally require 15-20 business days.  Production time starts after we receive print-ready files and payment in full.  Shipping is not included in production time. 

Client Deadlines and Rush Orders

If you have a deadline, please tell us at the time of the order. If the deadline is less than the 10 business days, it is considered a Rush order. Generally, we can accept a Rush order, but may charge a rush fee depending on a number of factors, including need for specialty order papers, current production loads and overtime, holidays and expediated shipping costs. Please call or email with us so we can discuss your options with a specific deadline.  We will ship using the appropriate service to meet your deadline, but we are not responsible for any delays once the shipment is in the hands of the carrier.

Shipping

We ship worldwide using USPS, UPS and DHL carriers.  If you have a shipping account that you would like direct billed, we are happy to work with your shipper.   We insure the shipment for the total invoice amount and may require a signature for receipt.  We pack with great care to avoid any damage. If you do get a package that is damaged, it will be your responsibility to file a claim with the carrier and we will assist with any documentation you need for the claim. We cannot be held responsible for the cost of replacing the damaged prints. We will ship using the appropriate carrier service to meet your deadline, but we are not responsible for any delays once the shipment is in the hands of the carrier. We will not refund any printing costs on jobs that are delayed in shipping.

Pre-Production Approval

Invoice: Before production, we will send you an invoice that contains what we believe to be the final choices and details for your project. Please review the invoice carefully before paying! It will contain the specific details for your job. By paying the invoice you are agreeing that the details listed for your print job are correct. Any earlier email or prior communication that contradicts the invoice is no longer valid. 

Soft Proofs: Upon request, we will email you a free digital soft proof.  Please look at the proof carefully! Soft proofs are good representations but not exact reproductions of colors. If you want a true color match sample, we recommend a hard proof be purchased. By approving the digital soft proof and paying the invoice, you have accepted full responsibility for the order and agree that the information and images provided to you are what you want. Once approved by you, any changes or reprints thereafter will be at your expense.

Hard Proofs: Because Riso requires a master to be made for each color and design printed, running a single copy for a proof is expensive. If you would like a hard copy proof of a single sheet or of an entire book, we will provide you a quote for this service. 

File Set-up

We have instructions for setting up files for print on our website.  We will also provide 30 minutes of free set-up to prepare client files for print.  If the client files require more than 30 minutes, an invoice for file set-up services will be sent and payment of it required before production will begin.  Payment will be required in prior to production or if the client prefers, any project amount paid will be refunded to client and our services terminated.  We will not be responsible for any deadline or timeline delays due to client errors in file setup.

We cannot be responsible for:

  • Spelling, punctuation, or grammatical errors made by client.
  • Inferior quality or low-resolution of uploaded images.
  • Design errors or color selection errors introduced in the artwork file creation process submitted by client.
  • Errors in client-selected options such product type, size, finishing options, or quantity.
  • Incorrect dimensions, image orientation, or file submission provided by client.
  • Color match cannot be guaranteed without a hardcopy proof approval.
  • Delivery delays due to improperly prepared files, delays in client submitting files for print, failure of client to timely respond to questions or emails, or changes by the client to the scope of the work.
  • Duplicate orders by the client.

Our Guarantee

We take great pride in producing the very best Risograph prints available. 

If we fail to meet your expectations, we will do our very best to make it right. If we are unable to make it right, then the client may return the prints at their own expense, and we will refund the client’s money.